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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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After a restore it would not restart it said in a nonpaged

Customer Question

After a restore it would not restart it said in a nonpaged area.
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Toshiba satellite c855-s5350 running windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: late update ran 10/07. I tried to install office 365 but it didn't install I had already uninstalled office 2007. so I restored the computer to 10/07.
JA: Anything else you want the computer expert to know before I connect you?
Customer: after the restore it would not restart. I tried all the trouble shootin options to no avail.
Submitted: 4 months ago.
Category: Laptop
Expert:  Seth Merrick explains replied 4 months ago.

thanks for contacting justanswer.

to be clear: you got a blue screen with white text?

Expert:  Seth Merrick explains replied 4 months ago.

that said, "page_fault_in_nonpaged_area"?

Customer: replied 4 months ago.
it was a blue screen with white letters and yes that is what it said
Expert:  Seth Merrick explains replied 4 months ago.

okay, thanks.

one other question: have you added or changed any physical hardware in, or connected to, the computer recently (within the last month or so before this happened)?

Customer: replied 4 months ago.
no
Expert:  Seth Merrick explains replied 4 months ago.

okay, thanks.

please try this:

1) Open Start, right-click My Computer, and then click Properties.

2) Click the Advanced System settings tab.

3) Under Performance, click Settings.

4) Click the Advanced tab.

5) Under Virtual Memory, click Change.

6) Click No paging file. Click OK, ok, ok and make sure to apply.

7) Restart your computer.

8) Open Start, right-click My Computer, and then click Properties.

9) Click the Advanced System settings tab.

10) Under Performance, click Settings.

11) Click the Advanced tab.

12) Under Virtual Memory, click Change.

13) Click System managed sized. Click OK, ok, ok and make sure to apply.

14) Restart your computer.

Customer: replied 4 months ago.
It won't start. at restart it ends up at blue screen Automatic repair
Expert:  Seth Merrick explains replied 4 months ago.

ahh, okay.

Q: does it stay on the blue screen? can you take a picture of it (like with a smartphone) and send it to me?

Customer: replied 4 months ago.
on my computer I have a split scree with a bunch of code
Customer: replied 4 months ago.
did you get the pic
Expert:  Seth Merrick explains replied 4 months ago.

no, i'm not seeing it -- however, you can also email it to me directly:

***@******.***
Customer: replied 4 months ago.
I sent four pics if I do restart on the automatic repair the other screens sequent back to automatic repair
Expert:  Seth Merrick explains replied 4 months ago.

got them- awesome, thank you!

give me a minute to review

Expert:  Seth Merrick explains replied 4 months ago.

a few other requests:

1) what is the exact make & model of the laptop -- can you give me the serial# ***** service tag? that would be most ideal.

2) can you also take & send me screenshot of what happens when you click "advanced options"?

Customer: replied 4 months ago.
If I press advanced options pic
Customer: replied 4 months ago.
1d286562q = sn
Customer: replied 4 months ago.
Toshiba Satellite c855-s5350
Expert:  Seth Merrick explains replied 4 months ago.

great, thanks.

Q: do you have any windows recovery CDs/DVDs (or recovery USB flash drives)?

Customer: replied 4 months ago.
I am resetting the Toshiba I have to go.
Customer: replied 4 months ago.
No
Expert:  Seth Merrick explains replied 4 months ago.

okay, i'd be glad to pick this up again with you later.

we can also correspond via email.

thanks! let me know what timezone you're in and what hours of the day (each weekday) you tend to be free.