thanks for contacting justanswer.
to be clear: you got a blue screen with white text?
that said, "page_fault_in_nonpaged_area"?
one other question: have you added or changed any physical hardware in, or connected to, the computer recently (within the last month or so before this happened)?
please try this:
1) Open Start, right-click My Computer, and then click Properties.2) Click the Advanced System settings tab.3) Under Performance, click Settings.4) Click the Advanced tab.5) Under Virtual Memory, click Change.6) Click No paging file. Click OK, ok, ok and make sure to apply.7) Restart your computer.8) Open Start, right-click My Computer, and then click Properties.9) Click the Advanced System settings tab.10) Under Performance, click Settings.11) Click the Advanced tab.12) Under Virtual Memory, click Change.13) Click System managed sized. Click OK, ok, ok and make sure to apply.14) Restart your computer.
Q: does it stay on the blue screen? can you take a picture of it (like with a smartphone) and send it to me?
no, i'm not seeing it -- however, you can also email it to me directly:
got them- awesome, thank you!
give me a minute to review
a few other requests:
1) what is the exact make & model of the laptop -- can you give me the serial# ***** service tag? that would be most ideal.
2) can you also take & send me screenshot of what happens when you click "advanced options"?
Q: do you have any windows recovery CDs/DVDs (or recovery USB flash drives)?
okay, i'd be glad to pick this up again with you later.
we can also correspond via email.
thanks! let me know what timezone you're in and what hours of the day (each weekday) you tend to be free.