Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Could you please check on the bottom of the laptop and let me know the full model of the Aspire V15
Is this a brand new laptop?
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Yes i am here,Please give me a moment to check that model details.
Are you using the laptop inbuilt speakers or headphones also when you click on the volume icon in the system tray does it shows any error message or is it marked X ?
Thank you for checking it.
Please do the following
Press windows key + R key that will open run box in that type devmgmt.msc and press enter that will open device manager.
In device manager expand sound,video and game controllers and let me know the sound device listed in it.
Also see if device manager has any exclamation marks which says unknown device listed in it.
OK minimize that device manager window then right click on start menu and then click on control panel.
Once you are in the control panel click on view by Large icons which is in the top right of the control panel
Now locate sound and then under playback see if speakers is selected as default device also see if it shows realtek under it
Let me know.
Open device manager and then right click on Intel(R) Display Audio and then click on uninstall once that is done do the same for realtek too
Then let me know
Good now download the realtek driver using this link : - tinyurl.com/h6z33vd
Download and install it,if it asks for restart please do so and come back to this chat page.
Note: - Please bookmark this page, use that bookmark to open this page after the restart, In case that doesn't work. Then you can get back to this page using the email send by just answer to your email address regarding this question. There is view answer option in the email click on that and you can open this page. You can also use the welcome email from justanswer to open this page too there is a check my answer option in it to open this page. That email also has you justanswer user name and password ***** login.
Did you manage to download and install the Realtek driver?
OK let me know once its installed.
OK will be here.
When you say system is slow do you mean downloading is slow because you are using a brand new PC so performance of the system shouldn't be low?
OK so the downloading is slow because when i checked your system spec it has a decent spec.
Yes that sound driver file is large compared to other sound drivers.
What percentage is it now ?
OK i will be here.let me know if you need any help.
Yes open the zip file then you will get a option to run or extract the files,please run it and follow the on-screen instructions to install the driver.
OK then go to the location where the files had been extracted and then run the set up file to install.
Please do so and come back to this chat page after the restart using the bookmark or email from justanswer.
I will be here waiting for the result.
Did you restart the PC and check the sound ?
In that case may i remote access to your PC and check the issue directly.It’s secure and also you can see what all I am doing in the PC. Let me know
One moment before you go please try couple more steps
I gave remote support option for checking it in detail but if you do not want to continue with remote support we can try couple more troubleshooting.
Is that OK with you?
Checking to see whether you still need help using the chat.
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