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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Not my laptop my toshiba remote for netflix does not work,

Customer Question

not my laptop my toshiba remote for netflix does not work
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: Toshiba remote: CT-90367
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: none
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, just want to be able to access Netfliz
Submitted: 3 months ago.
Category: Laptop
Customer: replied 3 months ago.
How can get my Toshiba remote to work so I can access Netflix
I have changed the batteries.
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 3 months ago.

Which model tv do you have?
Is the tv responding to any functions on the remote (volume, power, menu, etc)?

Customer: replied 3 months ago.
TV responds to volume function on the remote but not channel changer
Expert:  Nathan replied 3 months ago.

Which model tv do you have?

Other than volume, will it respond to the menu, power, etc buttons on the toshiba remote?
How specifically are you trying to access netflix (what buttons) and has it worked this way for you previously?

Customer: replied 3 months ago.
My remote responds to volume changes but not channel changes
The whole issue is that the remote TOshiba CT-90367 does not turn on Netflix either with the power button at the top of the remote nor theNetflix bkuktton in the middle of the remote
Expert:  Nathan replied 3 months ago.

Those are 2 very different functions, power and netflix. I am asking if the remote will actually control the power on the tv.

Again, I need the TV model number to be able to help you, please.

The channel buttons on the toshiba remote would not be expected to work unless you are using an antenna. If you have cable or satellite those buttons are not used anymore.

Expert:  Nathan replied 3 months ago.

If you press the NET TV button, that should bring up a list of different apps on screen, are you able to manually pick netflix from that list, and if so does it function that way?
Do any of the other apps (hulu, amazon, etc) work?

Expert:  Nathan replied 3 months ago.

Do you need more help with this?