Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me how long it has been since the computer was upgraded to Windows 10?
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Ignore the Secure Remote Assistance offer. It's unneeded in this situation.
After 30 days the option to roll the computer back to Windows 7 becomes de-activated.
The only way to go back to Windows 7 is to re-install Windows.
There's a possibility that the recovery partition on the laptop is still viable
and you may be able to restore Windows 7 but this would set the laptop back
to it's out-of-box condition and any files not backed up would be lost.
OK. There's two ways to try this. First, shut the laptop off.
Once off, power it on again and when you see the Toshiba screen immediately
begin tapping the F12 key at the top of the keyboard about once per second.
That should pull up a startup menu. In the menu items
you'll be looking for HDD Recovery
If it's there, use the arrow keys to select it and press Enter
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You left so quickly.
Here's the second method if the first doesn't work:
1) Hold down the power button for 10 (ten) seconds to switch off your machine.2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.3) When the machine Starts beeping; release the 0 key.4) When prompted by the warning screen; select Yes to continue with the system recovery.5) Select Recovery of Factory Default Software; click Next.6) Select Recover to out-of-box state click Next again.7) Click Next to Start recovery.