My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
How's the printer connected? (LAN / Wireless / USB)
Is printer working fine on other computers?
Is it possible to take a test print from printer so that we can confirm there is no issue from printer side
Hope its all in one printer. Use copy function and see if you can print a scan document
ok, please wait
Now lets try to connect your printer
How you want printer to be connected? (LAN or wireless)
Please do this on printer
We are going to connect printer to your wireless router
Hope you know the wireless name/ SSID and password ***** your wifi network..
1. From the printer control panel, touch (Wireless).2. Touch Settings.3. Touch Wireless Settings.4. Touch Wireless Setup Wizard.
Martha, are you still there
Tell me the options in it
click Wireless settings
Wireless setup Wizard & WIFI protected Set up
I shall connect your machine and do the rest
Please download and run remote secure tool from below link
I am really sorry...
Had a power failure
I am back
Are you there now
waiting for you
Will you be available during this time