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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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E a HP ENVY 360. I do not know when the screen goes blank

Customer Question

e a HP ENVY 360 . I do not know when the screen goes blank and black how do you restrt the computer
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP envy x360 and oit is 3 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since i had it anfd have only not tied troubleshooting
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Sometimes when I close my computer the screen is on when I put the cover up. Sometimes it is black and I do not how to bring the screen back. I have only had this computer a month and this has happened a lot in the last two weeks. Sometimes I turn the power off and power it back up. Sometimes the screen comes up, sometimes it does not.
Submitted: 1 month ago.
Category: Laptop
Customer: replied 1 month ago.
how do you restart the computer after the screen goes black. What do you hit and in what sequence.
Expert:  Jason Fenoglio replied 1 month ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 1 month ago.

You might try holding down the power button on the laptop for 10 secs and then pressing it again to turn it on.