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Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 30207
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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The screen lights up, has courser (arrow) and doesn't do any

Customer Question

The screen lights up, has courser (arrow) and doesn't do any thing else.
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: C50 windows 8
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I shut down before the hurricane.tried to restart this morning. before I don't shut down just let it sleep.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Laptop
Expert:  Richard replied 16 days ago.

Hi there and welcome

Can you please remove the power cable to the C50, then hold the power button for 60 seconds then release.

Then connect the power cable, power it on and tell me if it now starts correctly please