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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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The screen is black, It's an acer chromebook, The chromebook

Customer Question

The screen is black
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: It's an acer chromebook
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: The chromebook is on and running , the screen is on but it's faded and very dark . I have to use the flashlight on my phone to see the login screen . The brightness on the chromebook is high so idk what the problem is
JA: Anything else you want the computer expert to know before I connect you?
Customer: The chromebook fell on the floor , but it wasn't a heavy fall
Submitted: 2 months ago.
Category: Laptop
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 2 months ago.

Are you at the system in question?

Customer: replied 2 months ago.
No I'm using my phone
Customer: replied 2 months ago.
Do you know what the problem is ?
Expert:  Kevin T replied 2 months ago.

I think so

Customer: replied 2 months ago.
If you can't fix it do I get my money back
Expert:  Kevin T replied 2 months ago.

Yes, money back.

Are you ready to try a few steps?

Customer: replied 2 months ago.
Okay
Expert:  Kevin T replied 2 months ago.

Can you hold the power button for 10 seconds so it cuts out. After it's cut out press the power button twice.

Customer: replied 2 months ago.
That didn't work
Expert:  Kevin T replied 2 months ago.

Is this Windows 10? What's the make and model?

Customer: replied 2 months ago.
It's an acer chrome book
Expert:  Kevin T replied 2 months ago.

Turn the unit off.

Press and hold the ESC key and the Refresh key then while holding them press the power button. If that shows you something on the screen let us know and we'll look at what else to do.

Customer: replied 2 months ago.
That didn't work , either
Expert:  bbao replied 2 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 2 months ago.

Does the laptop come with a DC adapter? Was the laptop plugged in with its original power adapter and cable?