How's it going.Let me read of your question. Give me a minute.
Are you at the system in question?
I think so
Yes, money back.
Are you ready to try a few steps?
Can you hold the power button for 10 seconds so it cuts out. After it's cut out press the power button twice.
Is this Windows 10? What's the make and model?
Turn the unit off.
Press and hold the ESC key and the Refresh key then while holding them press the power button. If that shows you something on the screen let us know and we'll look at what else to do.
Hi There. I am Bing and I look forward to helping you with your issue today.
Does the laptop come with a DC adapter? Was the laptop plugged in with its original power adapter and cable?