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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Trying to install a virus program would not install and

Customer Question

trying to install a virus program would not install and everything failed.
JA: How much experience do you have with this particular machine?
Customer: Not much
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: yes internet security Kaspersky also google grome
JA: Anything else you want the computer expert to know before I connect you?
Customer: I tried to reset windows 10 removed everything it goes through the process with black screen restarts .It starts to re install then stops at 94% does not move past this point
Submitted: 15 days ago.
Category: Laptop
Expert:  Kevin T replied 15 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 15 days ago.

You are having issues installing Kasperky on Windows 10?

Customer: replied 15 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cody replied 12 days ago.

hello, sent over offer