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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I forgot my email password and I have a new phone and can

Customer Question

I forgot my email password ***** I have a new phone and can not access my old phone.
JA: When did you last reset your username and password?
Customer: Several years ago.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Yes and I had my computer clean of viruses. I not very good at computers knowledge.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I know my sign in word. JudyHenson60@ yahoo.com
Submitted: 1 month ago.
Category: Laptop
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Hi

We need to reset this. Would you like me to go into your Yahoo account with you and get it reset +

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I am waiting for someone to help me!!! I am not very good with computer skills!!!!
Customer: replied 1 month ago.
Can you let me know how long it will be before you help me?
Customer: replied 1 month ago.
I do not want to lose this page and call the office again! please help me soon.
Expert:  Kevin T replied 1 month ago.

Hi

Can I connect please?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Are you having trouble connecting?
Expert:  Kevin T replied 1 month ago.

Can you request remote assistance please?

Customer: replied 1 month ago.
What is remote assistance?
Customer: replied 1 month ago.
I don't understand why you can't help me? I thought you could help me today and get back on line with my email!!!
Customer: replied 1 month ago.
Customer: replied 1 month ago.
I concealed my services and I better not be charged!
Expert:  bbao replied 1 month ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 1 month ago.

Remote Assistance provides direct access to your computer or other devices so you and the expert helping you can share the screen do troubleshooting. Remote Assistance commonly also provides phone call so we two can discuss things in depth.

Expert:  bbao replied 1 month ago.

> I forgot my email password ***** I have a new phone and can not access my old phone.

Commonly you may got your email server's web portal to verify your password ***** reset it as necessary.

Please advise which email service your are using and I may guide to walk through all possible options to try getting your account back in control.