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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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The newest one - win 8 - I must have misstyped the password

Customer Question

The newest one - win 8 - I must have misstyped the password (sigh) and cannot get into the laptop now.
JA: When did you last reset your username and password?
Customer: I never have - it is brand new.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I typed it 100 different ways to see if I could figure out what I miss typed with no results.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 6 months ago.
Category: Laptop
Expert:  GeekGal replied 6 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. What is the username that appear on the password *****? Is it an email address?