How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My daughter's acer aspire laptop will turn but shuts off

Customer Question

My daughter's acer aspire laptop will turn but shuts off immeadiately :( don't have much money for repair store
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: it is now now turning on at all
Submitted: 16 days ago.
Category: Laptop
Expert:  bbao replied 16 days ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 16 days ago.

Can you see any Windows logo or any other signs before the laptop shuts off itself? If yes, better please take picture of it and upload it here.