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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I hope so. I was downloading updates and laptop turned off

Customer Question

I hope so. I was downloading updates and laptop turned off now I can't get it to get past the hp sign
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: it's a hp 15-f004dx notebook
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Tried turning it off and back on
JA: Anything else you want the electronics expert to know before I connect you?
Customer: that should be good
Submitted: 14 days ago.
Category: Laptop
Expert:  IT Miro replied 14 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 14 days ago.

To better assist you, please tell me which Windows version is installed on your HP notebook.

It could be:
- Windows XP
- Windows Vista
- Windows 7
- Windows 8 / 8.1
- Windows 10

I am awaiting your reply.

IT Miro

Expert:  IT Miro replied 9 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 7 days ago.


Let me know if you were able to receive my messages.