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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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My Toshiba tablet has given me a new error message. "Your PC

Customer Question

My Toshiba tablet has given me a new error message. "Your PC is offline. Please use previous password ***** on this PC. I can't login or do anything to change settings.
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: No I haven't. Can't login to try anything.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Help me fix this please.
Submitted: 19 days ago.
Category: Laptop
Expert:  Isaac Franklin replied 19 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 19 days ago.

If it doesn't have internet, it only knows about the last password ***** have used to log in.

Can you send me the exact make/model of your tablet?

Customer: replied 19 days ago.
Model WT10A s/n 8E081558S Toshiba tablet CEOFC
Expert:  Isaac Franklin replied 19 days ago.

Is there any way you can get that tablet to connect to a computer or use the wifi it was picking up before to

get the network to go 'online' again?

If you can, you can change your microsoft password ***** Then connect your tablet to the network/internet

and use that password ***** get in. It will 'update' when it sees the microsoft password ***** online.