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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I having trouble with my Toshiba laptop. It does not turn on

Customer Question

hey pearl I having trouble with my Toshiba laptop. It does not turn on correctly and I am getting a stop code:0xc0000219
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: satellite S50t-cbt2g02 Windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: yes I did. So this happen to me already and I reset my entire computer it seemed to help for a day and then when I turned my computer on it blue screens with that error code
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope
Submitted: 5 months ago.
Category: Laptop
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Did this error start after upgrading to Windows 10?

Customer: replied 5 months ago.
but windows 10 has worked fine for the past 8 months.
Expert:  technicalcat replied 5 months ago.

Please complete the following steps:

1) Turn off and remove battery from laptop

2) Ensure AC adapter is plugged in

3) Power back on laptop.

4) Tell me exactly what you see and hear from the point of power on.

Thanks.

Customer: replied 5 months ago.
Alright, give me a sec.
Customer: replied 5 months ago.
Also I can't have you connect to my laptop remotely as my computer does not work
Customer: replied 5 months ago.
I'm on a different computer talking to you
Customer: replied 5 months ago.
It says, "Your PC did not start correctly" and had the error code 0xc0000219. It tried to diagnose itself and now I am at a different screen that has a restart button and advanced options.
Expert:  technicalcat replied 5 months ago.

To help you fix this problem, it would be a lot easier if I could call you and direct you over the phone, as there are several steps. Would you like phone support?