Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Did this error start after upgrading to Windows 10?
Please complete the following steps:
1) Turn off and remove battery from laptop
2) Ensure AC adapter is plugged in
3) Power back on laptop.
4) Tell me exactly what you see and hear from the point of power on.
To help you fix this problem, it would be a lot easier if I could call you and direct you over the phone, as there are several steps. Would you like phone support?