How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31236
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
32989067
Type Your Laptop Question Here...
Richard is online now
A new question is answered every 9 seconds

My laptop is stuck thinkvantage logo And wont reboot

Customer Question

My laptop is stuck thinkvantage logo
And wont reboot
Submitted: 2 months ago.
Category: Laptop
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you please remove the power cable then hold the power button for 60 seconds then release.

Let connect the power cable and tell me if it now starts correctly please.

Customer: replied 2 months ago.
Still the same problem
Expert:  Richard replied 2 months ago.

ok, if you choose startup repair, what then happens?

Customer: replied 2 months ago.
Same thing
Customer: replied 2 months ago.
Will you be able to romote in
If t doesn't reboot
Expert:  Richard replied 2 months ago.

which version of windows is it running?

Expert:  Richard replied 2 months ago.

no, remote is not possible,

Customer: replied 2 months ago.
7
Expert:  Richard replied 2 months ago.

Thanks

Can you power off the computer

Then power it on and keep tapping F8 until you get to a menu.

Are you able to get to the menu?