Hi. My name is***** you for your question and the opportunity to assist.
Click the start menu button and open Settings (or click the gear icon)
On the Settings page type: set up face sign-in (exactly as it appears here)
and open the search result. You should see the Windows Hello option on that page.
Let me know the result please.
Is the fingerprint reader working now using the laptop manufacturer's software?
Those fingerprint readers require a driver. If it's missing Windows won't be able to see
the fingerprint reader and you won't have have the Windows Hello option.
What's the brand and model of the laptop?
Is your laptop a Lenovo, Toshiba, HP, for example?
Probably. I'm not in billing so I don't see those things.
You can call Customer Service at: 1-***-***-****
but don't you want to get the laptop working?