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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I had to reset my laptop (windows 10). after doing so it

Customer Question

I had to reset my laptop (windows 10). after doing so it became usable again but Windows Hello has disappeared. How can I restore it?
Submitted: 4 months ago.
Category: Laptop
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Click the start menu button and open Settings (or click the gear icon)

On the Settings page type: set up face sign-in (exactly as it appears here)

and open the search result. You should see the Windows Hello option on that page.

Let me know the result please.

Customer: replied 4 months ago.
I tried and under the Windows hello option there is a message that windows hello is not available on this PC. I don't have the face recognition option but the fingerprint reader worked and now it's not available
Expert:  Byron replied 4 months ago.

Is the fingerprint reader working now using the laptop manufacturer's software?

Customer: replied 4 months ago.
no the fingerprint reader is not working
Expert:  Byron replied 4 months ago.

Those fingerprint readers require a driver. If it's missing Windows won't be able to see

the fingerprint reader and you won't have have the Windows Hello option.

What's the brand and model of the laptop?

Expert:  Byron replied 4 months ago.

Is your laptop a Lenovo, Toshiba, HP, for example?

Customer: replied 4 months ago.
was I charged $5?
Expert:  Byron replied 4 months ago.

Probably. I'm not in billing so I don't see those things.

Customer: replied 4 months ago.
I got a call from AMEX. If you charged my card better cancel it right now
Expert:  Byron replied 4 months ago.

You can call Customer Service at: 1-***-***-****

but don't you want to get the laptop working?