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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Hyperlinks do not work in gmail, aspire E15, has not worked

Customer Question

hyperlinks do not work in gmail
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: aspire E15
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: has not worked since computer was bought 1/12 yrs ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 22 days ago.
Category: Laptop
Expert:  John replied 22 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 22 days ago.

Could you please provide the following details.

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

How do you open this gmail is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Thank you.

Note: - Please reply using the box below.

Customer: replied 22 days ago.
OS is Windows 10. Email client unknown. Internet browser is msn.
Expert:  John replied 22 days ago.

It seems like there is a payment issue.Could you please check the payment details you provided and see if its correct.Let me know.

Customer: replied 22 days ago.
Do you have a secure line to input my credit card info?
Expert:  John replied 22 days ago.

Yes you can go to My account on the top of this page and then enter the payment details its secure too

Customer: replied 22 days ago.
I resubmitted the credit card info. What now?
Expert:  John replied 22 days ago.

I will send a new offer,if you agree to that accept it.

Customer: replied 22 days ago.
$39 was charged previously. Please remove that charge.
Expert:  John replied 22 days ago.

39$ charge didn't go through that is why i send a new one but that also failed

Expert:  John replied 22 days ago.

Customer care will contact you but in the mean time i will send the remote support link to access your PC and check the hyperlink issue.

Expert:  John replied 22 days ago.

To do remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Expert:  John replied 22 days ago.

To contact customer service please use this : -

Thank you.