Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Could you please provide the following details.
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
How do you open this gmail is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?
Note: - Please reply using the box below.
It seems like there is a payment issue.Could you please check the payment details you provided and see if its correct.Let me know.
Yes you can go to My account on the top of this page and then enter the payment details its secure too
I will send a new offer,if you agree to that accept it.
39$ charge didn't go through that is why i send a new one but that also failed
Customer care will contact you but in the mean time i will send the remote support link to access your PC and check the hyperlink issue.
To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=8bfcb899-9d1f-414f-a30d-b763df645914 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
To contact customer service please use this : - http://ww2.justanswer.com/phone?category_id=160