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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I was notified that 7 drivers were out of date and it was

Customer Question

I was notified that 7 drivers were out of date and it was driver update which is a down load program that will update the drivers. 3 out of 7 were correct until the 4th and that hung up for over an hour with no progress. I attempted cancellation of the update to no success and finally closed down the computer. Now, MS OS won't boot. I am presently in prompt commands
Submitted: 8 months ago.
Category: Laptop
Customer: replied 8 months ago.
I have Windows 10 OS
Expert:  bbao replied 8 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Customer: replied 8 months ago.
Ok! I am not a techie
Expert:  bbao replied 8 months ago.

I am sorry to hear about that. Did you try booting into Safe Mode by pressing F8 while Windows starts to load itself?

Expert:  bbao replied 8 months ago.

OK I understand it. Are you using another computer to access web including JustAnswer website?

Customer: replied 8 months ago.
I don't have any idea how you would connect the wifi is not on.
Expert:  bbao replied 8 months ago.

Then how do you visit the Internet now?

Customer: replied 8 months ago.
I have a PC with Windows XP
Expert:  bbao replied 8 months ago.

OK. Got it. Please tell me a bit more about the problem computer running Windows 10? Did the Windows 10 come with the computer when it was brand new? Or someone else helped you install the OS on the computer from the scratch?

Customer: replied 8 months ago.
The PC is connected to my router but not the laptop
Customer: replied 8 months ago.
I could direct wire the laptop to the router with a cable
Customer: replied 8 months ago.
Windows 7 came with the computer and then over several updates we got to Windows 10
Expert:  bbao replied 8 months ago.

OK, well done. Got it.

Customer: replied 8 months ago.
Have you left and this cost me $39:00
Expert:  bbao replied 8 months ago.

Please watch this video: https://www.youtube.com/watch?v=EvtuANm_Zjs

Use Shift+F8 or F8 while restarting to bring your Windows 10 into Advanced Boot Options, then choose Safe Mode and see if you can boot.

Expert:  bbao replied 8 months ago.

> Have you left and this cost me $39:00

?? I have no idea about what you are talking about. From my side, I only know you paid $18 for this Q&A conversation via web.

Customer: replied 8 months ago.
Can we attempt this tomorrow? I am ready for a Computer Doctor
Expert:  bbao replied 8 months ago.

Sure. Take your time.

Customer: replied 8 months ago.
The computer is not rebooting it is now in a repairing disk errors, but could take 1 hour? I understand safe mode but couldn't get to that point.
Expert:  bbao replied 8 months ago.

If you are seeing a local computer doctor, you better stick with him or her, as the local doctor can physically see your issue and action accordingly. Don't do anything extra, especially trying to repair something when you actually don't know what to be repaired and the impact.

Customer: replied 8 months ago.
I appolgize for the late cut off last evening. The problem has been taken care of.
Thank You for your assistance.
Lynn Harp
Expert:  bbao replied 8 months ago.

You are always welcome.

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