How's it going.Let me read of your question. Give me a minute.
Did Windows 10 come with it or was it upgraded at a later date?
OK - let's do a restore. Is that OK?
Nope not required, I'll list the steps for you If you wish.
To restore the original factory software image on your computer follow these steps:
I'm sorry, I had to try this out on my test bed.
Did this work?