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Kevin T
Kevin T, IT Manager
Category: Laptop
Satisfied Customers: 989
Experience:  IT Manager
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Can't boot up windows 10. "preparing automatic repair" keeps

Customer Question

can't boot up windows 10. "preparing automatic repair" keeps appearing.
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: no idea. it's a satellite C5363 6700HQ/8G/1TB. sorry, I'm not tech savvy, so have to go slow for me. thanks
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: have not done anything. can't remember having any updates installed.
JA: Anything else you want the computer expert to know before I connect you?
Customer: now i have power up my laptop & again"preparing automatic repair" appears
Submitted: 5 months ago.
Category: Laptop
Expert:  Kevin T replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 5 months ago.

Did Windows 10 come with it or was it upgraded at a later date?

Customer: replied 5 months ago.
came with it, when I bought it
Expert:  Kevin T replied 5 months ago.

OK - let's do a restore. Is that OK?

Customer: replied 5 months ago.
no need for secure remote assistance, thanks
Expert:  Kevin T replied 5 months ago.

Nope not required, I'll list the steps for you If you wish.

Customer: replied 5 months ago.
ok
Customer: replied 5 months ago.
pls list the steps. I'll trying it immediately, as we are talking.
Customer: replied 5 months ago.
do the restore, pls
Customer: replied 5 months ago.
i am waiting.....
Customer: replied 5 months ago.
i did not opt for remote assistance. so, what's the list of steps you suggest?
Customer: replied 5 months ago.
Please email me the list of steps, I've been waiting for a long while.....
Expert:  Kevin T replied 5 months ago.

To restore the original factory software image on your computer follow these steps:

  1. Make sure the computer is turned off ("Shut-down" from the Windows Start menu)
  2. Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
  3. Make sure the AC Adapter is plugged in and working.
  4. Press and hold down the 0 (zero) key on the keyboard while powering on the computer. Release it when the recovery warning screen appears.
  5. If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
  6. A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.
  7. Click Yes to continue.
  8. When the Toshiba Recovery Wizard opens select "Recovery of Factory Software" or the appropriate option for your needs.
  9. Continue to follow the directions restarting as necessary.

Regards,

Kevin

Expert:  Kevin T replied 5 months ago.

I'm sorry, I had to try this out on my test bed.

Expert:  Kevin T replied 5 months ago.

Did this work?