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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My dell laptop won't connect to the wireless internet

Customer Question

Hi my dell laptop won't connect to the wireless internet
Submitted: 2 months ago.
Category: Laptop
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Can you temporarily connect with a network cable to access the Internet?

Customer: replied 2 months ago.
No but my iPads are working
Customer: replied 2 months ago.
Hello
Expert:  Cody replied 2 months ago.

can you see the network broadcasting when you look for wireless?

Customer: replied 2 months ago.
Expert:  Cody replied 2 months ago.

what's it say when you try to connect?

Customer: replied 2 months ago.
When I click troubleshoot it says wifi 2 doesn't have a valid IP configuration
Expert:  Cody replied 2 months ago.

go to start menu --> control panel --> network and sharing center --> change adapter settings --> right click on wireless --> properties

highlight ipv4 --> properties is there an IP address in here or does it say obtain IP address automatically?

Customer: replied 2 months ago.
There is just a check mark beside it
Customer: replied 2 months ago.
How can I check if it says automatically
Customer: replied 2 months ago.
Just figured it out, yes it does say obtain an IP address automatically
Customer: replied 2 months ago.
Any ideas
Customer: replied 2 months ago.
Cody are you there?
Expert:  Cody replied 2 months ago.

go to your ipad settings and click the i next to the wifi, it should show you the ip address

what is it?

Customer: replied 2 months ago.
192.168.0.15 and sometimes 192.168.0.15
Customer: replied 2 months ago.
Whoops I meant 198.168.0.1
Expert:  Cody replied 2 months ago.

is 192.168.0.1 listed as gateway?

Customer: replied 2 months ago.
Sorry what does that mean
Expert:  Cody replied 2 months ago.

or it might say router

Customer: replied 2 months ago.
When I try to manually enter that address it now says DHCP is not enabled
Customer: replied 2 months ago.
it says router beside that address
Customer: replied 2 months ago.
On the ipad
Expert:  Cody replied 2 months ago.

on the computer choose use the following ip address

then put in
192.168.0.50
255.255.255.0

192.168.0.1

DNS

8.8.8.8

192.168.0.1

Customer: replied 2 months ago.
Still says DHCP not enabled
Customer: replied 2 months ago.
I just clicked fix on exit and it seems to work
Customer: replied 2 months ago.
Any idea why this is happening?
Customer: replied 2 months ago.
Will I need to set it every time I go somewhere new?
Customer: replied 2 months ago.
Like when I go to school tomorrow
Expert:  Cody replied 2 months ago.

you have a static IP address in there now?

Customer: replied 2 months ago.
I am worried the address at school is different
Customer: replied 2 months ago.
right now the address is static
Expert:  Cody replied 2 months ago.

yes it will more than likely be different

go to start menu search for services.msc

Look for DHCP client, is this service running?

Customer: replied 2 months ago.
Any ideas Cody why this is happening?
Customer: replied 2 months ago.
Cody - what should I do?
Expert:  Cody replied 2 months ago.

Did you check services?

Expert:  Cody replied 2 months ago.

we can do a remote session if you want? no extra cost