Hello Michael, and thank you for using this service.
Sorry you are having trouble. I will help you now.
What model Toshiba is this?
It would be a lot easier and faster to get to the bottom of this on the phone.
I see you accepted, but there was a payment failure. If you can clear that up , I can call you now, or later.
You can just reply to the question later if you like.
Hello. Are you still interested in help, or are family matters predominating?
If the former, let's try some up-front diagnosis. Have you tried booting the system off something other than the primary boot device, say, off a maintenance CD? Do you know how to get into the BIOS to make this happen?
Thank you for your patience and cooperation. I hope your grandmother feels better!