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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Why can,t I get my computer to except my password? satellite

Customer Question

why can,t I get my computer to except my password?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: satellite seriesp50-a
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: restored to original factory settings rewrote pass word and now can not get it to take pass word
JA: Anything else you want the computer expert to know before I connect you?
Customer: it will not recognize original pass word
Submitted: 21 days ago.
Category: Laptop
Expert:  Randy Computer Tech replied 21 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Is the user account on the computer local or a microsoft account?

Does an email address appear on the lock screen?