How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2494
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
13274453
Type Your Laptop Question Here...
Byron is online now
A new question is answered every 9 seconds

Got a DELL Enterntainment lap, 17,2" ca. 5-6 years old,

Customer Question

Hi, got a DELL Enterntainment lap, 17,2"
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: ca. 5-6 years old
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: starter buttom problem
JA: Anything else you want the computer expert to know before I connect you?
Customer: can't get it work starter buttom seems to be stuck
Submitted: 5 months ago.
Category: Laptop
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you give me the service tag or express service code from the label on the bottom of the laptop?

Customer: replied 5 months ago.
k, just a sec.
Studio 377338630441
express service code
Service Tag = HC4LTM1
Customer: replied 5 months ago.
mY cOMPUTER IS CLOSED AND NOT CONNECTED
ooops
ths starter button is stuck
how can you help?
the starter button is located on the side of the screen
Hello, so far I have not get any help just a bill
I want to cancel this weird service
thanks
Expert:  Byron replied 5 months ago.

Thank you. So when you press the button the laptop is not turning on?

The button is housed in a piece of flat plastic that runs the length of the lid,

is that piece loose at all?

Customer: replied 5 months ago.
Are you a Dell technician?
Expert:  Byron replied 5 months ago.

No.

Customer: replied 5 months ago.
no, it is not loose, but there seems to be a break
Customer: replied 5 months ago.
no, I don't want to switch and incure a bigger bill
Customer: replied 5 months ago.
this is redicilus, what is your answer to my problem?
Expert:  Byron replied 5 months ago.

Thank you. That's a mechanical problem. There are wires inside that connect to the motherboard

and if the solder is broken the laptop will fail to start. Those studio models are famous for switch problems.

Your best option is to have the repair done by a local shop. It would be much more expensive to

send the laptop off to Dell.

Customer: replied 5 months ago.
ok, thanks , will do
Customer: replied 5 months ago.
bye
Expert:  Byron replied 5 months ago.

Thanks. Please take a moment to rate the service using the stars

at the top of the page as that is how I receive credit for assisting you.

Related Laptop Questions