Hi. My name is***** you for your question and the opportunity
to assist. Can you tell me which version of Windows is on
Thank you. Please disregard the Secure Remote Assistance pop up that appears. It's system-generated
and I don't control it and it's also not applicable to this situation.
On your login screen is it showing an email address? Please type a response in the box
below and click Send to communicate with me.
I can't. That's why Secure Remote assistance in not applicable to your situation.
On your login screen does it show your email address or only a user name?
Thank you. I'll open the question to all experts. One of them may have a solution. You'll receive an
email notification when one responds.
we'll need to boot from a flash drive with a reset password ***** on it, I see that you mentioned you had tried this already but we'll need to do it again. Can I connect to a working computer to get the flash drive ready?
go here to connect me; http://www.justanswer.com/remotedesktop/join.aspx?Session=fca5d438-4ba3-4238-b8e5-2bc59cd75367
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