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Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 1290
Experience:  Systems Administrator
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I forgot my login password to my Lenova Yoga 2 ultrabook.

Customer Question

I forgot my login password ***** my Lenova Yoga 2 ultrabook. How can I recover it?
Submitted: 2 months ago.
Category: Laptop
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity

to assist. Can you tell me which version of Windows is on

the laptop?

Expert:  Byron replied 2 months ago.

Thank you. Please disregard the Secure Remote Assistance pop up that appears. It's system-generated

and I don't control it and it's also not applicable to this situation.

On your login screen is it showing an email address? Please type a response in the box

below and click Send to communicate with me.

Customer: replied 2 months ago.
How can you connect to my ultrabook?
Expert:  Byron replied 2 months ago.

I can't. That's why Secure Remote assistance in not applicable to your situation.

On your login screen does it show your email address or only a user name?

Customer: replied 2 months ago.
It does not ask for an email. I think it's windows 7. I bought it in 2014
Expert:  Byron replied 2 months ago.

Thank you. I'll open the question to all experts. One of them may have a solution. You'll receive an

email notification when one responds.

Customer: replied 2 months ago.
It could be windows 8 also. It has both in instructions. Idk where to find that info
Expert:  Cody replied 2 months ago.

we'll need to boot from a flash drive with a reset password ***** on it, I see that you mentioned you had tried this already but we'll need to do it again. Can I connect to a working computer to get the flash drive ready?

Customer: replied 2 months ago.
It is a lenova yoga 2 13 (multitouch) if that helps
Customer: replied 2 months ago.
Customer: replied 2 months ago.
Expert:  Cody replied 2 months ago.

If you are happy with my service, please provide a rating using the stars at the top.

Expert:  Cody replied 1 month ago.

please use the stars to rate so I can get paid for my service.

Expert:  Cody replied 1 month ago.

Is there anything else needed, remember to rate so I can get paid for my services.