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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop won't accept a password and I am trying to get a

Customer Question

My laptop won't accept a password ***** I am trying to get a new password. It won't let me enter a new one. I am writing to you on a different computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: microsoft windows 8.1model # satellite L875
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Haven't used the computer in about a year.
Submitted: 2 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

When you go to log in, do you see an email on your computer to sign in with?

How are you trying to reset the password ***** you say 'wont let me enter a new one'?

Expert:  Isaac Franklin replied 2 months ago.

Please leave a response if you would like to continue or if you need another time

set up to troubleshoot.