Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
When you go to log in, do you see an email on your computer to sign in with?
How are you trying to reset the password ***** you say 'wont let me enter a new one'?
Please leave a response if you would like to continue or if you need another time
set up to troubleshoot.