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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I own an HP Pavillon dv6. Microsoft Security Essentials have

Customer Question

I own an HP Pavillon dv6. Microsoft Security Essentials have located a Trojan on D: drive - Win32/Dynamer!ac which I am advised is located in a pre-installed game. MSE cannot delete this Trojan despite several attempts.
Can you advise me what to do about deleting this Trojan please.
Submitted: 5 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 5 months ago.

Hi,

I'm sorry about the issue. When did you this issue first occur?

Do you have any data on the D: drive?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 5 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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