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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Toshiba Satellite Pro purchased 9th November 2015.

Customer Question

I have a Toshiba Satellite Pro purchased 9th November 2015. When it is in sleep mode then I wriggle the mouse to use it - the screen flashes on and off a few times then goes black. I turn it off and on about 4 or 5 times and it eventually starts up again. Would you have any idea what could be causing this ?? it doesn't do it all the time and seems to be working fine then this happens again. Very annoying !! Joy
Submitted: 5 months ago.
Category: Laptop
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Please try this:

Right-click on the start menu button and select Power Options.

For the chosen power plan click Change Plan Settings.

click Change Advanced Power Settings

click the + sign to expand Sleep

click the + sign to expand Allow Hybrid Sleep and change the setting to OFF

click Apply, then OK

Let me know the result please.

Customer: replied 5 months ago.
OK thanks, ***** ***** try this, but if it starts flashing again I will let you know !!
Expert:  Byron replied 5 months ago.

OK. Thank you for the update.

Customer: replied 5 months ago.
It doesn't do it all the time, so it could be tomorrow
Expert:  Byron replied 5 months ago.

Not a problem. Just send a reply on this page and if I'm not online at the time I'll receive an email notification.

Also, if you open the latest emails from JustAnswer there's a View Your Response link in the body of the email

that will return you to this page.

Customer: replied 5 months ago.
when I right click on the start menu there is not option to select that says Power Options
Expert:  Byron replied 5 months ago.

Is this a Windows 10 machine?

Customer: replied 5 months ago.
Expert:  Byron replied 5 months ago.

The start menu button is the icon in the lower left corner of the screen that looks like a 4-pane window.

Right-click on that.

Customer: replied 5 months ago.
I did and that option is not there ! Don't worry I will take it to a technician again, its just they cant seem to fix it either !
Please don't charge me for this
Expert:  Byron replied 5 months ago.

Click in the search box and type: power and sleep

Expert:  Byron replied 5 months ago.

Open the search result and click: Additional Power Settings

Customer: replied 5 months ago.
Ok. I've done that and Balance recommended is selected
Customer: replied 5 months ago.
Do I go to change when the computer sleeps
Customer: replied 5 months ago.
OK I have got to where you said and it was already set on OFF
Expert:  Byron replied 5 months ago.

Is Hibernate after

set to Never?

Customer: replied 5 months ago.
I will check
Customer: replied 5 months ago.
it is
Expert:  Byron replied 5 months ago.

Change your power plan to High Performance.

Customer: replied 5 months ago.
Ok I've changed that
Expert:  Byron replied 5 months ago.

OK. Now, right click the start menu button

and select Shut down or sign out>>Sleep

The laptop may look like it turned off. Press the power button and it should pop back up to your screen.

Customer: replied 5 months ago.
I will see how this goes - thanks for your help
Customer: replied 5 months ago.
Ok I have to go now - I will see how this goes ! Thank you - but as it doesn't happen all the time I'm not sure when you will here from me ! How much has this cost ??? Cause I don't know if it has even helped !!
Expert:  Byron replied 5 months ago.

Let's let it go till tomorrow. That's the only way to test.

Customer: replied 5 months ago.
Ok
Expert:  Byron replied 5 months ago.

I'll send you a line about this time tomorrow but you are more than welcome to reply earlier.

Customer: replied 5 months ago.
Ok but I need to know how much you are charging ???
Expert:  Byron replied 5 months ago.

I don't work in billing. I only see your question. There should have been a page you saw before

we started conversing that displayed that information.

Our customer service number for Australia is 1800-679-634

Expert:  Byron replied 5 months ago.

Hello. Is the laptop waking as it should?

Customer: replied 5 months ago.
No still the same - I will take it to a technician - thanks