Hi. My name is***** you for your question and the opportunity to assist.
Please try this:
Right-click on the start menu button and select Power Options.
For the chosen power plan click Change Plan Settings.
click Change Advanced Power Settings
click the + sign to expand Sleep
click the + sign to expand Allow Hybrid Sleep and change the setting to OFF
click Apply, then OK
Let me know the result please.
OK. Thank you for the update.
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Is this a Windows 10 machine?
The start menu button is the icon in the lower left corner of the screen that looks like a 4-pane window.
Right-click on that.
Click in the search box and type: power and sleep
Open the search result and click: Additional Power Settings
Is Hibernate after
set to Never?
Change your power plan to High Performance.
OK. Now, right click the start menu button
and select Shut down or sign out>>Sleep
The laptop may look like it turned off. Press the power button and it should pop back up to your screen.
Let's let it go till tomorrow. That's the only way to test.
I'll send you a line about this time tomorrow but you are more than welcome to reply earlier.
I don't work in billing. I only see your question. There should have been a page you saw before
we started conversing that displayed that information.
Our customer service number for Australia is 1800-679-634
Hello. Is the laptop waking as it should?