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Joseph Varner
Joseph Varner,
Category: Laptop
Satisfied Customers: 29
Experience:  Enterprise Support Specialist at Arthur J Gallagher
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Second opinion] - I am getting a message saying my lap top

Customer Question

Second opinion] - I am getting a message saying my lap top fan is not cooling
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: ENVY HP 8.1
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: NO AND NONE
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 27 days ago.
Category: Laptop
Expert:  bbao replied 27 days ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 27 days ago.

I would prefer seeing a screenshot of the message which may also tell the info of OS, application as well environment, if possible?

Expert:  bbao replied 27 days ago.

Also do you feel noticeable heat around the fan area? Any performance decrease noticed? Do you often use the laptop on non-flag surfaces such as sofa or bed?

Expert:  Joseph Varner replied 24 days ago.

Hi, my name is ***** ***** I am happy to assist you today!

I see that you are getting a message regarding your laptop fan. On HP models, this usually means that either the main fan is immobile or broken.

In the event it is immobile, sometimes taking off the back cover and using canned air to clean the fans can get it working again. However, if it does not, it likely means the fan will need to be replaced, in which case you will need to reach out to HP support at

Let me know if you have any further questions or if there is anything else I can do.