How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Quiksilver07070 Your Own Question

Quiksilver07070, Computer Support Specialist
Category: Laptop
Satisfied Customers: 666
Experience:  Trouble shoot, repair, hardware software.
Type Your Laptop Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

I am getting a message saying my lap top fan is not cooling,

Customer Question

I am getting a message saying my lap top fan is not cooling
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: ENVY HP 8.1
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: NO AND NONE
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 25 days ago.
Category: Laptop
Expert:  Quiksilver07070 replied 25 days ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 25 days ago.

What does the message say EXACTLY?

When was the last time you blew out the dust from inside the laptop?

Dust can collect on the fan fins, and cause it to slow down, and even stop completely, if there is enough dust.

how old is this laptop?

Customer: replied 25 days ago.
Never blew out
Customer: replied 25 days ago.
4or 5 years
Customer: replied 25 days ago.
fan is not working go to this web site
Customer: replied 25 days ago.
how do I blow it out
Expert:  Quiksilver07070 replied 25 days ago.

Ahh, well you should be blowing out the laptop about 4 times a year, or about every 90 days.

More so, if you live in a dusty area.


That doesnt mean after you blow it out the fan will start to work.

The fan might have failed, and wont work anymore, because it got too bogged down, and shorted out stuck in a single position.


BUt a fan replacement isnt too expensive, and can be done by just about any computer repair shop.

Unless you have some experience in taking apart a laptop, I dont recomend it