I'm sorry about the issue. When it asks for the PIN, click on some icon below the Sign-in options, then does it ask for a Password?
Does it show a name or username?
Does it show an email address?
Please reply at the box below. Thank you,
Thank you. Can you please check at the back / bottom of your Toshiba laptop for a model, such as c655-s5132?
Please let me know. Thank you,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know when you could be online so that i can provide you steps to diagnose the the problem.
Do you still get the enter pin screen?
Do you know the pin or you forgot?
Do you want to continue to fix the computer some other time?
you will see a Fn key on the computer keyboard bottom left and there will be a brighness sun like icon on the top of the keyboard on the F keys on the top locate and
press Fn + F* it will increase the brightness.
let me know how it goes.
which F key on the top has the Brightness icon?
no not the ones on the bottom i am talking about F1 to F12 keys on the top of the keyboard.
Does the F9 or F10 keys have a sun like icon?
if you want we can continue tomorrow.
post me a message when you are online. Thanks
Dont worry we can get this fixed when you have time to troubleshoot it should not take more the 20 mins. Lets continue tomorrow.
I am sorry about the delay i got your message now so please suggest me a date and time with your time zone so that i can be online same time when you are.