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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Toshiba laptop yc502013Q, I turning on and it was

Customer Question

I have a Toshiba laptop yc502013Q, I turning on and it was all black, so I played to find out was going on so it came out "the system it need reboot" I keep playing so I put my id. now still black but it has a window to ask for my pin and I put my but it didn't take it. hope you can help
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: Toshiba satellite yc502013Q, windows 8.1
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I whent in the net and tried different way nothing work
JA: Anything else you want the computer expert to know before I connect you?
Customer: well because is Toshiba I suppost you are the expert
JA: Thank you.
Customer: so tell me what can I do with my lat.op
Submitted: 5 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 5 months ago.

Hi,

I'm sorry about the issue. When it asks for the PIN, click on some icon below the Sign-in options, then does it ask for a Password?

Does it show a name or username?

Does it show an email address?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
When I turning on immediately come out the toshiba logo, but for instant changes to the blue window to ask for "enter password.
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Laptop Tech replied 5 months ago.

Thank you. Can you please check at the back / bottom of your Toshiba laptop for a model, such as c655-s5132?

Please let me know. Thank you,

Customer: replied 5 months ago.
Yc502013Q
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you could be online so that i can provide you steps to diagnose the the problem.

Customer: replied 5 months ago.
Satellite
Expert:  michelleclive replied 5 months ago.

Do you still get the enter pin screen?

Customer: replied 5 months ago.
Expert:  michelleclive replied 5 months ago.

Do you know the pin or you forgot?

Customer: replied 5 months ago.
Michelle I someone doing tonight I be awake for to wait, but if not until tomorrow
Expert:  michelleclive replied 5 months ago.

Do you want to continue to fix the computer some other time?

Customer: replied 5 months ago.
I put all the lin I remember, but because it was completely black and later dhow up the password *****
Expert:  michelleclive replied 5 months ago.

you will see a Fn key on the computer keyboard bottom left and there will be a brighness sun like icon on the top of the keyboard on the F keys on the top locate and

press Fn + F* it will increase the brightness.

Customer: replied 5 months ago.
Ok
Expert:  michelleclive replied 5 months ago.

let me know how it goes.

Customer: replied 5 months ago.
I did and start bipen (making)sound
Expert:  michelleclive replied 5 months ago.

which F key on the top has the Brightness icon?

Customer: replied 5 months ago.
My f key one is in betwin CTRL and the icon
Customer: replied 5 months ago.
In the botton left dide
Customer: replied 5 months ago.
Side
Expert:  michelleclive replied 5 months ago.

no not the ones on the bottom i am talking about F1 to F12 keys on the top of the keyboard.

Customer: replied 5 months ago.
Do you want me live my lap conectimh on or ?
Customer: replied 5 months ago.
Ok so what do you want me to do with it?
Customer: replied 5 months ago.
I will live my lap on, could you fix it with out me? or do you want me to doing fallow your instruction. Cuz I need to go to bed.
Expert:  michelleclive replied 5 months ago.

Does the F9 or F10 keys have a sun like icon?

if you want we can continue tomorrow.

Customer: replied 5 months ago.
Til tomorrow. Thank you
Expert:  michelleclive replied 5 months ago.

post me a message when you are online. Thanks

Customer: replied 5 months ago.
I did everything you told me but stil the same. Thank you
Expert:  michelleclive replied 5 months ago.

Dont worry we can get this fixed when you have time to troubleshoot it should not take more the 20 mins. Lets continue tomorrow.

Customer: replied 4 months ago.
Hi, michelle, this is ms delacruz ee can continue with my lap
Customer: replied 4 months ago.
I dont care whos working with me, what I need is to fix my computer.
Expert:  michelleclive replied 4 months ago.

I am sorry about the delay i got your message now so please suggest me a date and time with your time zone so that i can be online same time when you are.