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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Received critical error message. Can't start pc - Toshiba

Customer Question

Received critical error message. Can't start pc - Toshiba Sattelite.
T
Submitted: 3 months ago.
Category: Laptop
Expert:  arsufi2002 replied 3 months ago.

Hi,

My name is ***** ***** of the expert in Computer Category. I would like to assist you with your issue and would be your active expert..

Expert:  arsufi2002 replied 3 months ago.

What's the critical message?

Customer: replied 3 months ago.
Standby
Expert:  arsufi2002 replied 3 months ago.

ok

Customer: replied 3 months ago.
Critical process died
Expert:  arsufi2002 replied 3 months ago.

Is there any error code?

Customer: replied 3 months ago.
No
Expert:  arsufi2002 replied 3 months ago.

Does error comes while you turn on computer?

Expert:  arsufi2002 replied 3 months ago.

or while on/loading Windows

Customer: replied 3 months ago.
total blue screen
Customer: replied 3 months ago.
It does auto repair, automatic repair could repair your pc
Expert:  arsufi2002 replied 3 months ago.

what operating system does computer have?

Customer: replied 3 months ago.
Windows 10
Expert:  arsufi2002 replied 3 months ago.

ok

Expert:  arsufi2002 replied 3 months ago.

Does this computer comes with inbuilt Windows or installed after purchase?

Customer: replied 3 months ago.
Upgraded after purchase, came with windows 7
Expert:  arsufi2002 replied 3 months ago.

ok

Expert:  arsufi2002 replied 3 months ago.

Please do this..

1: Turn off laptop

2: Unplug Power cord from Laptop

3: Remove Battery

4: Press Power button 3 or 4 times to neutralize any remaining power on laptop

wait for 5mins

Expert:  arsufi2002 replied 3 months ago.

Reconnect battery and see if it makes any change after 5mins

Customer: replied 3 months ago.
Okay
Customer: replied 3 months ago.
Didn't work, same problem
Expert:  arsufi2002 replied 3 months ago.

ok

Customer: replied 3 months ago.
Any other ides? Do I still pay if the problem can be fixed?
Expert:  arsufi2002 replied 3 months ago.

please do this

1: Power off computer

2: Turn on computer, when you see Windows icon (the windows image that appear soon after post screen) power off computer manually using power off button

3: Again power on computer and repeat step 2 for another 3 times

Expert:  arsufi2002 replied 3 months ago.

On next reboot you should get a different windows where you can see an advanced option

Click on advanced option

Tell me when you are there

Customer: replied 3 months ago.
At advance options, chose an option
Expert:  arsufi2002 replied 3 months ago.

what are the options

Customer: replied 3 months ago.
Continue, troubleshoot , turn off
Expert:  arsufi2002 replied 3 months ago.

wait..

We will see if computer fix by a system restore if that doesn't work we will go for system refresh

ok

Expert:  arsufi2002 replied 3 months ago.

Choose Troubleshoot

Expert:  arsufi2002 replied 3 months ago.

Then System Restore

Expert:  arsufi2002 replied 3 months ago.

Select a restore point where you know the system has worked well

Select the restore point and start restore process

Let it complete process

Customer: replied 3 months ago.
Okay, states no system restore points have been created on your computer s system drive. To create a restore point open system protection
Expert:  arsufi2002 replied 3 months ago.

I see..

Expert:  arsufi2002 replied 3 months ago.

Is there other option called Command Prompt

Customer: replied 3 months ago.
No, I can cancel or select system-protection
Expert:  arsufi2002 replied 3 months ago.

click cancel

Expert:  arsufi2002 replied 3 months ago.

Are you back to Main Menu Now

Customer: replied 3 months ago.
Done,I have a selection of continue, troubleshoot, turn off pc
Expert:  arsufi2002 replied 3 months ago.

Select Troubleshoot

Expert:  arsufi2002 replied 3 months ago.

Select Command Prompt

Customer: replied 3 months ago.
No, I have a selection of cotinue, troubleshoot, turn off pc
Expert:  arsufi2002 replied 3 months ago.

Select Troubleshoot

Customer: replied 3 months ago.
Done
Expert:  arsufi2002 replied 3 months ago.

Select Command Prompt

Expert:  arsufi2002 replied 3 months ago.

On command prompt window, type sfc /scannow press enter key

Customer: replied 3 months ago.
Done, states, windows resource protection could not perform the requested operation
Expert:  arsufi2002 replied 3 months ago.

run this command

chkdsk c: /f press enter key

Customer: replied 3 months ago.
Done, running
Expert:  arsufi2002 replied 3 months ago.

Let it complete disk check

Customer: replied 3 months ago.
Complete
Expert:  arsufi2002 replied 3 months ago.

We will have to perform system refresh

System refresh will remove all install application on your computer. Are you ready for this

Customer: replied 3 months ago.
Go
Expert:  arsufi2002 replied 3 months ago.

close command prompt window now

Expert:  arsufi2002 replied 3 months ago.

Come back to Troubleshoot Menus

Customer: replied 3 months ago.
Done, reset or advance options?
Expert:  arsufi2002 replied 3 months ago.

reset

Customer: replied 3 months ago.
Running
Expert:  arsufi2002 replied 3 months ago.

what are the options in Reset?

Expert:  arsufi2002 replied 3 months ago.

Do you keep backup of your PC

Customer: replied 3 months ago.
Reset this pc, started, stopped states, there is a problem resetting your pc. No changes were made
Customer: replied 3 months ago.
Have not
Expert:  arsufi2002 replied 3 months ago.

It seems there is some problem, i doubt hdd issue

Expert:  arsufi2002 replied 3 months ago.

I believe this machine have a inbuilt hardware diagnostic feature

Customer: replied 3 months ago.
no fix?
Expert:  arsufi2002 replied 3 months ago.

Lets run it to confirm there is no hardware issue

Expert:  arsufi2002 replied 3 months ago.

can you share system model please?

Customer: replied 3 months ago.
Toshiba, satellite, PSK2CU-1NK01X
Expert:  arsufi2002 replied 3 months ago.

Are you there in reset menu

Customer: replied 3 months ago.
I am at chose an option, continue, troubleshoot, turn off pc
Expert:  arsufi2002 replied 3 months ago.

select trobleshoot

Expert:  arsufi2002 replied 3 months ago.

what are the options there

Customer: replied 3 months ago.
Advance, reset this pc
Customer: replied 3 months ago.
Options are, keep my files, remove everytHing
Expert:  arsufi2002 replied 3 months ago.

Previously, we selected "reset this pc" option, right?

Customer: replied 3 months ago.
Expert:  arsufi2002 replied 3 months ago.

Is it when we select "Reset this pc" these option comes keep my files, remove everytHing

Expert:  arsufi2002 replied 3 months ago.

Are you there

Customer: replied 3 months ago.
at reset this pc, keep my files or remove everything
Expert:  arsufi2002 replied 3 months ago.

select keep my files

Expert:  arsufi2002 replied 3 months ago.

what you see next

Customer: replied 3 months ago.
Done, didn't work, states, there was a problem resetIng your pc. No changes were made.I am done, we have tried for two hours
Expert:  arsufi2002 replied 3 months ago.

ok

Expert:  arsufi2002 replied 3 months ago.

On Troubleshoot > Advanced > Is there an option "Go back to previous build"

Expert:  arsufi2002 replied 3 months ago.

Appreciate your patience..

Since system is showing sort of hardware issue, we are not able to restore Windows..

We have to scan HDD for error

If it pass, reinstall Windows from new Media

Thanks