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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop running Windows 7 was slow at first but now when I

Customer Question

My laptop running Windows 7 was slow at first but now when I boot up I get to my desktop screen but when I click any program Icon the computer freezes up. Any Suggestions?
Rob
Submitted: 4 months ago.
Category: Laptop
Expert:  bbao replied 4 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Customer: replied 4 months ago.

thanks

Expert:  bbao replied 4 months ago.

Can you boot into SAFE mode?

Customer: replied 4 months ago.

yes

Expert:  bbao replied 4 months ago.

The same issue persists in the Safe mode? or any changes or new findings?

Customer: replied 4 months ago.

same issue

Expert:  bbao replied 4 months ago.

I am working on my W7 in test lab to confirm a way to show more diagnosis information. Won't be long.

Customer: replied 4 months ago.

ok

Expert:  bbao replied 4 months ago.

Please try press F8 during a restart then, you should be able to see the screen attached. First try Debugging Mode please.

Customer: replied 4 months ago.

ok I will try that and get back to you.

Expert:  bbao replied 4 months ago.

Just let you know, once you choose booting in Debugging Mode, a file named NTBTLOG.TXT will be generated under C:\WINDOWS, it will list all the drivers that are installed during startup and that might be useful for advanced troubleshooting. If this file is accessible, please post it here. Thanks.

Customer: replied 4 months ago.

I will

Expert:  bbao replied 4 months ago.

Thanks.

Expert:  bbao replied 4 months ago.

Any update please? Thanks.

Customer: replied 4 months ago.

Sorry for the delay. I did what you said and now I cannot boot up normallyor in safe mode. Any other possibilities?

Rob

Expert:  bbao replied 4 months ago.

> now I cannot boot up normallyor in safe mode

What does the boot procedure look like? Can you please take a photo and post it here?

Customer: replied 4 months ago.

ok I will try. Back asap

Rob

Expert:  bbao replied 4 months ago.

Thanks. Waiting for the details.