Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi There. I am Bing and I look forward to helping you with your issue today.
Can you boot into SAFE mode?
The same issue persists in the Safe mode? or any changes or new findings?
I am working on my W7 in test lab to confirm a way to show more diagnosis information. Won't be long.
Please try press F8 during a restart then, you should be able to see the screen attached. First try Debugging Mode please.
ok I will try that and get back to you.
Just let you know, once you choose booting in Debugging Mode, a file named NTBTLOG.TXT will be generated under C:\WINDOWS, it will list all the drivers that are installed during startup and that might be useful for advanced troubleshooting. If this file is accessible, please post it here. Thanks.
Any update please? Thanks.
Sorry for the delay. I did what you said and now I cannot boot up normallyor in safe mode. Any other possibilities?
> now I cannot boot up normallyor in safe mode
What does the boot procedure look like? Can you please take a photo and post it here?
ok I will try. Back asap
Thanks. Waiting for the details.