How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Can't connect to Wi-Fi any more

Customer Question

Can't connect to Wi-Fi any more
Submitted: 2 months ago.
Category: Laptop
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Can you connect with a network cable temporarily to gain Internet access?

Customer: replied 2 months ago.
No
Customer: replied 2 months ago.
Media drive is disconnected
Expert:  Cody replied 2 months ago.

go to start menu --> search for computer management --> device manager --> network adapaters

What is listed here?

Customer: replied 2 months ago.
Tryed to reset
Now nothing but Acer pops up.can't even get main menu.
Expert:  Cody replied 2 months ago.

trying to reset?

Customer: replied 2 months ago.
Ya.tryed.now nothing but Acer pops up
Customer: replied 2 months ago.
It keeps going to the screen saver over and over
Expert:  Cody replied 2 months ago.

you tried to restore everything to factory default?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
Now it keeps showing the Acer symbol.. and that's it flashing Acer and black screen.
Expert:  Cody replied 2 months ago.

try pressing Alt and F10 at the same time on startup to get to the recovery partition

Customer: replied 2 months ago.
Nothing
Expert:  Cody replied 2 months ago.

shutdown turn it back on and keep pressing alt and F10 at the same time repeatedly

if that doesn't work we would need to burn a dvd to reload Windows

Customer: replied 2 months ago.
No spot for a DVD
Expert:  Cody replied 2 months ago.

you have a 4gb or more flash drive?

Customer: replied 2 months ago.
2 gb DDR L memoryeMMc 32 GB
Expert:  Cody replied 2 months ago.

needs to be a flash drive/thumb drive

Customer: replied 2 months ago.
ur no help??
Expert:  Cody replied 2 months ago.

Since its not going to recovery partition we need a flash drive to burn an operating system on.