Hello. My name is ***** ***** I will be assisting you today.
Can you connect with a network cable temporarily to gain Internet access?
go to start menu --> search for computer management --> device manager --> network adapaters
What is listed here?
trying to reset?
you tried to restore everything to factory default?
try pressing Alt and F10 at the same time on startup to get to the recovery partition
shutdown turn it back on and keep pressing alt and F10 at the same time repeatedly
if that doesn't work we would need to burn a dvd to reload Windows
you have a 4gb or more flash drive?
needs to be a flash drive/thumb drive
Since its not going to recovery partition we need a flash drive to burn an operating system on.