Hi There. I am Bing and I look forward to helping you with your issue today.
Could you please give more description about the starting procedure? Such as any animation on screen or just freeze there in a still screen?
Please also advise once the computer started, is there any unusual things during your normal operation? Also feeling slow or the performance is acceptable?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know when you are ready and online.