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Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 5970
Experience:  I have been fixing computers since last 7 years
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My Lenovo laptop has about 2/3rds of keys not working on top

Customer Question

My Lenovo laptop has about 2/3rds of keys not working on top row. Someone suggested yesterday, on here, to take out battery, unplug, press power for 10 secs, wait 2 min and try again.It is still not working. The finger pad is not working well either. I recently upgraded to windows 10.I plugged in a remote keypad and that is working. Please help.
Submitted: 1 month ago.
Category: Laptop
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now, and will post back with your reply momentarily.

Customer: replied 1 month ago.
Expert:  Sandy replied 1 month ago.

Step A: Put the computer in sleep mode and then restart.

Step B: Put the computer in hibernate mode and then restart.

Step C.If not fixed:

Turn off the laptop.
Disconnect the power cord.
Now unplug the battery. You can turn it over to remove the battery.
Now hold down the power button on the laptop for 1 minute.
Now, connect only power cord and restart it.

Step D:

1.In Modern UI Start Window, search for "Device Manager" and press ENTER.

2.Expand "Keyboards." Right-click the entry for the keyboard nested under "Keyboards."

3.Then select "Uninstall."

4.Restart the computer. The computer will reinstall the drivers for the keyboard.

Step E: Please connect external USB keyboard and then follow the steps:

Some hidden malware/spyware/adware could be causing this issue:

I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.

Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.

You can download the free version using the link given below:

Please run quick scan to complete it in 15-20 minutes.

Please clean/remove the bad cookies when the scan is over.

Restart your computer.

Step F: . If still does not work:

Please clean the keyboard or check bad connection or folded ribbon cable:

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If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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