Hi. My name is***** you for your question and the opportunity to assist. Can you tell me which version
version of Windows is running on the laptop?
Thank you. Can you tell me the full text of the error message. It sounds like file corruption has occurred.
Right-click on the start menu button and select Command Prompt (Admin)
A black window will open.
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times a number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Safe Mode is not necessary.
If it takes 20 minutes for your laptop to turn on the problem may be much
deeper than just a single dll file. Execute the instructions posted above
as the two procedures can fix a lot of different problems.
Thank you. Go ahead and run the instructions above.
OK. This is a much bigger issue.
Right-click the taskbar and open Task Manager
click More Details if you see it in the bottom left corner.
click File>>Run new task
Put a checkmark in the box to run it administratively
In the text area type: powershell and click OK.
At the powershell prompt in the blue window enter the following command:
DISM /Online /Cleanup-Image /RestoreHealth
and press Enter. This will attempt to repair the Windows 10 image.
Restart the computer when it finishes.
When that's done run the commands I posted earlier.
Hi. Did the DISM run?
Restart the computer such that you are looking at the login screen (but don't log in)
While holding down the Shift key click the Power icon in the lower right corner (far right)
and select Restart. Release the Shift key after about 5 seconds.
The Choose an Option page should load
click Advanced Options
click System Restore
The computer will restart and you'll be prompted to choose your user account
and enter the password.
When System Restore starts choose a date before your were having this issue
then click Next then Finish. This will return your Windows system settings
to the way they were on the date chosen.
Hi. I'm not sure what caused this. Did it start happening after a Windows update?
If it did, click the start menu button and open Settings>Update & Security
click Update History and you'll see a list of installed and failed updates.
click Uninstall Updates and you'll see what can be uninstalled (some can't)
Failed means those updates weren't installed. Look in Installed Updates for anything installed on the date
the computer started acting up.
Is the laptop a Yoga 2 Pro 13in. or the 11 in. model ?
Thanks. We're going to try this a little differently.
click Command Prompt, restart and select your account and enter your password.
At the prompt screen type: C: and press Enter
at the new prompt type: cd\windows\system32 and press Enter
At the system32 prompt type: sfc /scannow and press Enter.
Hopefully the scan will now run and if all goes well, correct the iphlpapi.dll file
Certainly. Thank you for the update.
Thanks. I can only imagine myself what happened. None of your repair tools are working
so the last option at this point would be to do a reset of the computer which would re-install
Windows 10. Since the computer works, to a limited extent. are you able to copy off
to external storage any files you need to keep or are they already backed up?
OK. Start the laptop such that you are looking at the login screen (but don't log in yet)
and select Restart.
Release the Shift key 5 seconds after clicking restart.
When the Choose an Option page loads, click Troubleshoot.
click Reset this PC
click Remove Everything
click Fully clean the drive
If asked, install to the partition where Windows is installed.
It should take from 1 to 2 hours for it to complete.
It sounds like these problems are coming from a hard drive that may be failing. On another computer you can create
a USB flash drive Windows***** Go here: https://www.microsoft.com/en-us/software-download/windows10/
and click Download Tool Now. When the media creation tool starts select "Create installation media for another PC"
and click Next. Verify that the version it shows to be downloaded is the same as that on the laptop and click Next.
Select USB flash drive (have your flash drive plugged in to the computer) and click Next.
Your flash drive should be automatically detected. Click Next
Windows 10 will start downloaded and the flash drive will be prepared.
Once that's finished the drive is plugged in to the laptop and booted from to install Windows 10.