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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop says working on features. 100%complete Burt it

Customer Question

My laptop says working on features. 100%complete Burt it won't shut down
Submitted: 6 months ago.
Category: Laptop
Expert:  Bhavik Joshi replied 6 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 6 months ago.

Can you send me its screen shot to me? Have you installed system updates recently ?

Customer: replied 6 months ago.
How do I send screenshots
Customer: replied 6 months ago.
Hellooooo
Expert:  Bhavik Joshi replied 6 months ago.

You can attach it to the chat message ,from the place where you are sending messages to me.

Customer: replied 6 months ago.
Working on features 100% complete. Don't turn off computer That's exactly what it says. And the loading circle is spinning
Expert:  Bhavik Joshi replied 6 months ago.

Okay, I got you . Please remove all the USB devices from your computer. Like USB mouse,Keyboard etc. Also check DVD drive as well.

Expert:  Bhavik Joshi replied 6 months ago.

You are having windows XP right ? Since when you are seeing this ?

Customer: replied 6 months ago.
U mean powe cord
Customer: replied 6 months ago.
Power cord
Customer: replied 6 months ago.
I was restarting laptop and this happened
Expert:  Bhavik Joshi replied 6 months ago.

No, Not power cord as of now. Try removing mouse,Keyboard, CD/DVD, Pen drive from your desktop.

Customer: replied 6 months ago.
It's a laptop
Customer: replied 6 months ago.
My first note to u I said it was a lap top. Please refund my money