Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
What type of laptop do you have, windows or a mac?
And also, where did you intend to bring it into.. The genius bar, or the geek squad, or somewhere else?
Also, we are an online technical support service, its possible I could help you fix the issue and save you a trip and possibly save you some money.. Please answer my above questions and clarify how you wanted to proceed, thank you.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.