Ahh, okay.....so the issue originally occured because you UPGRADED from Windows 8 or 7, to Windows 10.
That makes sense now.
Okay, so, just a few minutes while i run this through.
And your right, there have been many reports of this issue, and many different solutions.
It really just depends on your hardware. As im sure you know....not all computers use the same hardware.
Did you report this to HP? Did they give you any instructions?
In some rare cases, a Full CLEAN install of Windows 10 is necessary, to resolve the issue.
WHY? Because you followed the UPGRADE path to Windows 10, and while that should have worked.....it did not fully take.
So, I want you to be prepared for this scenario, as it will solve 99% of all problems related to an UPGRADE path.
To prepare for this, you need to BACKUP all your data and personal files.
YOu need to take a note of ALL your software that you have PAID for. Like Microsoft Office, or Adobe products, or any software productivity tools that you had to PAY for. Along with their names, you need the product keys as well.
This is somethign you should be doing ANYWAYS. Because your computer will NOT last forever (3-5 years is what you can expect) the hard drive will someday fail.....and when that happens, if your not prepared, you will LOSE ALL DATA.
So, while I am looking into a solution.......please do the backup of your data, and note your software/product keys/online accounts.