How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My hp laptop has just decided to not recognize my password.

Customer Question

my hp laptop has just decided to not recognize my password. Keeps telling me it is the wrong password
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: It is about 8 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days. checked on line and called --- got no help
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Laptop
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.