Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. On the screen that is prompting you for password, please look for a PIN icon, click on it so that it will prompt you to enter a PIN instead of the password.
Also, is your problem computer not connected to the internet now?Please let me know by replying to me here so that I can help you further.
Thank you for writing back and I am very sorry about the late reply. I believe you added or converted your user account to a Microsoft account. In the password ***** is it showing a Gmail account and then a password *****?
In the login screen, is it showing a Gmail address (like your [email protected]