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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Satellite C55-B5352 It is saying... Your device is

Customer Question

I have a Satellite C55-B5352 It is saying... Your device is offline. Sign in with the last password ***** on this device... I have always used a pin number. or maybe when it was set up a password ***** used, but for years I have used a pin.. I cant get in help
JA: When did you last reset your username and password?
Customer: Never
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: my computer updated on its own and this is my troubleshooting.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I just have a project on there need to get to.. Thank you
Submitted: 2 months ago.
Category: Laptop
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. On the screen that is prompting you for password, please look for a PIN icon, click on it so that it will prompt you to enter a PIN instead of the password.

Also, is your problem computer not connected to the internet now?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 2 months ago.
I have done the pin. Then it asks for first password.
Customer: replied 2 months ago.
Attached is screen
Customer: replied 2 months ago.
Can't get in to connect
Customer: replied 2 months ago.
Hello. Jess you out there?
Customer: replied 2 months ago.
Being told my computer updated... need my Gmail account password.... I have never had gmail...
Expert:  Jess M. replied 2 months ago.

Hi Rebecca,

Thank you for writing back and I am very sorry about the late reply. I believe you added or converted your user account to a Microsoft account. In the password ***** is it showing a Gmail account and then a password *****?

Customer: replied 2 months ago.
I guess... I never had a Gmail account. Sent you a scene shot of what I see...
Expert:  Jess M. replied 2 months ago.

Hi Rebecca,

In the login screen, is it showing a Gmail address (like your [email protected] .com) as the user name and then a password *****? If yes, please tell me the gmail account so that I can check if it is a valid Microsoft account .