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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Bought it in July, 2015 and for the past few months, when I

Customer Question

Bought it in July, 2015 and for the past few months, when I open the lid it doesn't go through its normal paces. The screen keeps flashing from screen to white/nothing screen as though there is a short or loose connection.
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Satellite/Satellite Pro S50-B Series
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Only updates are those that the computer automatically provides. I haven't done any troubleshooting other that screaming at it and holding it in a place where it behaves normally until it decides to misbehave again.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am technically challenged, so don't make the questions too difficult....lol
Submitted: 4 months ago.
Category: Laptop
Expert:  Randy Computer Tech replied 4 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try this and let me know what happens please>

Disconnect the power cord and any other connected devices or usb drives. Then press and hold the power button down for 60 seconds. Then try powering on again.