Hello and thank you for your question. I look forward to assisting you today. Is this your password ***** allows you to log on to the computer?
Please disregard the request for Premium Service. That is an automated request not coming from me.
Your Chromebook is protected with your Google account password. Sign into your Google account and reset that password ***** that should reset your Chromebook as well.
Just checking to see how you are doing? Please let me know if you still need assistance.