Hello. My name is ***** ***** I will be assisting you today.
Turn off your computer and back on, when you see the Acer screen, press Alt F10
hold down alt key and pres F10 on startup when it gets to the acer logo
We can't do remote assistance yet as you can't login.
Did you get to the recovery screen?
ok awesome, glad to hear!
what's it say?
try to restart and do the alt F10 and format again
If that doesnt' work, do you have a blank DVD and working computer? We can then burn a Windows 10 dvd and install from that.
ok, blank dvd and working computer?
It appears the operating system /recover partition is corrupt from the failed upgrade.
We need a blank dvd and working computer, is this available?
Checking in to see if you still need help with this issue, if so please reply at your convenience.
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