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Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 1306
Experience:  Systems Administrator
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I have an acer which is running window 7. Today i tried to

Customer Question

Hi there. I have an acer which is running window 7. Today i tried to upgrades to 10. I followed all instructions and now my acer is stuck in the acer loggo (seitched om mode) and it wont move from here. How can i proceed and reformated to factory again?
Submitted: 2 months ago.
Category: Laptop
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Turn off your computer and back on, when you see the Acer screen, press Alt F10

Customer: replied 2 months ago.
Hi there. How can i formats my acer if screen is stuck
Customer: replied 2 months ago.
I have done that. Which off and turn on pressing f10
Expert:  Cody replied 2 months ago.

hold down alt key and pres F10 on startup when it gets to the acer logo

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
You're a star.. thank you
Expert:  Cody replied 2 months ago.

We can't do remote assistance yet as you can't login.

Did you get to the recovery screen?

Customer: replied 2 months ago.
reformating it now
Expert:  Cody replied 2 months ago.

ok awesome, glad to hear!

Customer: replied 2 months ago.
It wont let me formats it
Expert:  Cody replied 2 months ago.

what's it say?

Customer: replied 2 months ago.
There is a problem resetting pc
Customer: replied 2 months ago.
i have a cancel button
Expert:  Cody replied 2 months ago.

try to restart and do the alt F10 and format again

If that doesnt' work, do you have a blank DVD and working computer? We can then burn a Windows 10 dvd and install from that.

Customer: replied 2 months ago.
Try turning off and get same
Expert:  Cody replied 2 months ago.

ok, blank dvd and working computer?

Customer: replied 2 months ago.
I have a option troubleshoot
Customer: replied 2 months ago.
From there i have reset.. which wont work
Expert:  Cody replied 2 months ago.

It appears the operating system /recover partition is corrupt from the failed upgrade.

We need a blank dvd and working computer, is this available?

Expert:  Cody replied 2 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

If you are happy with my service, please provide a rating using the stars at the top.