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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Toshiba laptop with Windows 7 won't start leaves me at a

Customer Question

Toshiba laptop with Windows 7 won't start leaves me at a black screen with a white arrow/cursor. Have tried safe mode and repair always just gets to the same place. Left it for 30 mins and still vaca screen.
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: Satellite L650
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Yes updated a few days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: Tried numerous restore options safe mode etc nothing I gave tried us working
Submitted: 5 months ago.
Category: Laptop
Expert:  Kevin T replied 5 months ago.

My name is ***** ***** I will be helping you.

Expert:  Kevin T replied 5 months ago.

Do you have data on it you need or are we safe to restore and resolve?

Customer: replied 5 months ago.
I have some data that I haven't backed up if we can save that that would be great
Expert:  Kevin T replied 5 months ago.

OK let's have a look.

Customer: replied 5 months ago.