My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Try pressing F8 repeatedly during the bootup process to get the repair screen.
follow these steps> Remove the battery and Disconnect the power adapter, then Press and hold the power button for 60 seconds, then reinsert the battery and reconnect the power adapter, then press the power button to turn on and immediately begin pressing the f8 key.
let me know if that works please...
okay, sounds good.
choose advanced options, that will get you to the system restore and if you need to you can reinstall the os from there also.
you should see these options or something similar>
yes, take your time.
unfortunately, if the restore fails there is most likely an issue with the hard drive. If the computer is very old it will be best to purchase a new one.
i have bought several lately on Amazon for $400 and under. You can get a great laptop for under $400 in any size screen. The ones I purchased were 15.6 and 17.3 inch sizes and had intel core i3 and up in them with 500gb and 1tb hard drives also. >CLICK HERE TO VIEW<<
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
do you need more help?