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Isaac Franklin
Isaac Franklin, Support Technician
Category: Laptop
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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Did computer reset. now on screen it says: boot device not

Customer Question

did computer reset.
now on screen it says:
boot device not found
Please install os on your hdd
Hard disk - (3FO)
F2 system Diagnostics
I did F2. said couldn't find HDD check for missing or lose cables
This is a HP Pavillion 15 - aw010ds laptop win10
I have recovery disk.
Submitted: 2 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Bruce Wilner replied 2 months ago.

Here's a start. It's conceivable that your BIOS is not set to boot from the proper device. Not sure exactly what you mean by a "reset," that being a profoundly general term. Start the system and immediately press F10 when the "Starting Windows" flash screen appears. Then choose to enter BIOS setup and navigate to the BOOT tab using your keyboard's arrow keys. Any given device can be selected as the primary boot device by using the arrow keys to change the sequence of the listed devices. Give that a shot.

Expert:  Isaac Franklin replied 2 months ago.

What you need to do is this: put your recovery disc in. Turn off computer.

Then,

Follow the steps below to configure the boot order on most computers.

Once done:

  1. Turn on or restart the computer.

  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

    note:

    The BIOS settings menu is accessible by pressing the f2 or the f6 key on some computers.

  3. Select the Advanced tab using the right and left arrow keys.

  4. Use the up and down arrow keys to select Boot Order.

  5. Follow the on-screen instructions to change the boot order. (you want cd/dvd)

Reset the boot order to the default settings

To reset the boot order to the default settings, follow the steps below.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

  1. Turn on or restart the computer.

  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

  3. Press the f9 key to reset the BIOS to the default settings.

  4. Press the f10 key to save the changes and exit the BIOS settings menu. (choose hd/harddrive)

Expert:  Isaac Franklin replied 2 months ago.

What you need to do is this: put your recovery disc in. Turn off computer.

Then,

Follow the steps below to configure the boot order on most computers.

Once done:

  1. Turn on or restart the computer.

  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

    note:

    The BIOS settings menu is accessible by pressing the f2 or the f6 key on some computers.

  3. Select the Advanced tab using the right and left arrow keys.

  4. Use the up and down arrow keys to select Boot Order.

  5. Follow the on-screen instructions to change the boot order. (you want cd/dvd)

Reset the boot order to the default settings

To reset the boot order to the default settings, follow the steps below.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

  1. Turn on or restart the computer.

  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

  3. Press the f9 key to reset the BIOS to the default settings.

  4. Press the f10 key to save the changes and exit the BIOS settings menu. (choose hd/harddrive)

Expert:  Isaac Franklin replied 2 months ago.

My apologies, the system is 'glitching' and not allowing responses 'in order', i will try again here:

if you run into any trouble, let me know. And we will go from there.

What you need to do is this: put your recovery disc in. Turn off computer.

Then,

Follow the steps below to configure the boot order on most computers.

Once done:

  1. Turn on or restart the computer.

  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

    note:

    The BIOS settings menu is accessible by pressing the f2 or the f6 key on some computers.

  3. Select the Advanced tab using the right and left arrow keys.

  4. Use the up and down arrow keys to select Boot Order.

  5. Follow the on-screen instructions to change the boot order. (you want cd/dvd)

Reset the boot order to the default settings

To reset the boot order to the default settings, follow the steps below.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

  1. Turn on or restart the computer.

  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

  3. Press the f9 key to reset the BIOS to the default settings.

  4. Press the f10 key to save the changes and exit the BIOS settings menu. (choose hd/harddrive)