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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Has not been used in a year or more. The 2 lights are on but

Customer Question

Has not been used in a year or more. The 2 lights are on but screen will not come up
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: It's anACER
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Screen won't come on. Like I said I haven't used it for a couple of years
JA: Anything else you want the computer expert to know before I connect you?
Customer: Aspire 5535-5050
Submitted: 2 months ago.
Category: Laptop
Expert:  Specialist Sean S. replied 2 months ago.

Good evening! My name is ***** ***** I look forward to helping you today

Expert:  Specialist Sean S. replied 2 months ago.

We'll first start with troubleshooting. Have you been able to see anything on the screen at any time when you press the power button?

Expert:  Specialist Sean S. replied 2 months ago.

Let me know when you're able to and I'll be happy to further assist