Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Does the lock screen on the HP have an email address listed there?
okay, so it only has an icon with the username?
okay, is the HP a new computer?
okay, is the screen asking for a user account password?
okay, is it a local account or a microsoft account?
okay, try entering the password ***** the yahoo email on that screen.
yes, we will need to get the password ***** the outlook email.
do you have the cell number ending in 93?
can you see my replies?
okay, I can send a text. What is the full number?
okay, I had a code sent to that number. Let me know that code as soon as you get it.
the code is time sensitive, let me know the code as soon as you get it please.
okay. I sent the code again. if you do not get it in a couple minutes I can send it to the yahoo email.
I just had the code sent to***@******.***. Check your email for a message from the Microsoft account team, and then reply with the code here.
I can connect to your current computer remotely and try the reset that way if you want.