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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Cannot get into my hp 2000 notebook, because of password.

Customer Question

Cannot get into my hp 2000 notebook, because of password. Cannot even get past the front page
Submitted: 4 months ago.
Category: Laptop
Expert:  Randy Computer Tech replied 4 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy Computer Tech replied 4 months ago.

Does the lock screen on the HP have an email address listed there?

Customer: replied 4 months ago.
no
Expert:  Randy Computer Tech replied 4 months ago.

okay, so it only has an icon with the username?

Customer: replied 4 months ago.
but cannot get past first page so cannot set the internet up
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy Computer Tech replied 4 months ago.

okay, is the HP a new computer?

Customer: replied 4 months ago.
No it is not. It is only 2000 notebook. I have five laptops and three desktops
Expert:  Randy Computer Tech replied 4 months ago.

okay, is the screen asking for a user account password?

Customer: replied 4 months ago.
Expert:  Randy Computer Tech replied 4 months ago.

okay, is it a local account or a microsoft account?

Customer: replied 4 months ago.
microsoft account. email saids [email protected] com and I didn't even know I had that one. My regular email is***@******.***
Expert:  Randy Computer Tech replied 4 months ago.

okay, try entering the password ***** the yahoo email on that screen.

Customer: replied 4 months ago.
password ***** ***** I have been trying all of my passwords for three days now and none works. I see x on flag at right side of computer and it asked for the password ***** I did it and that is when it locked me out. Meade is the hint. Not sure what is happening
Is there any combinations of keys I can hold down to get started so I can at least hook to internet?
Customer: replied 4 months ago.
are you still there?
Expert:  Randy Computer Tech replied 4 months ago.

yes, we will need to get the password ***** the outlook email.

Customer: replied 4 months ago.
Not sure how to do that since it was a year ago. I used all of the ones I knew about
Customer: replied 4 months ago.
Will this still cost money if we can't get it back working?
Expert:  Randy Computer Tech replied 4 months ago.

no,

Expert:  Randy Computer Tech replied 4 months ago.

do you have the cell number ending in 93?

Customer: replied 4 months ago.
Still there?
Customer: replied 4 months ago.
Do I need to just take it to a shop? I am on a limit amount of time with my modem, so not sure why you don't get back to me.
Customer: replied 4 months ago.
Randy Let me know if you are still there?
Expert:  Randy Computer Tech replied 4 months ago.

do you have the cell number ending in 93?

Expert:  Randy Computer Tech replied 4 months ago.

can you see my replies?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
cell number 93
Expert:  Randy Computer Tech replied 4 months ago.

okay, I can send a text. What is the full number?

Customer: replied 4 months ago.
Expert:  Randy Computer Tech replied 4 months ago.

okay, I had a code sent to that number. Let me know that code as soon as you get it.

Expert:  Randy Computer Tech replied 4 months ago.

the code is time sensitive, let me know the code as soon as you get it please.

Customer: replied 4 months ago.
I am by my phone and waiting.
Expert:  Randy Computer Tech replied 4 months ago.

okay. I sent the code again. if you do not get it in a couple minutes I can send it to the yahoo email.

Expert:  Randy Computer Tech replied 4 months ago.

I just had the code sent to***@******.***. Check your email for a message from the Microsoft account team, and then reply with the code here.

Expert:  Randy Computer Tech replied 4 months ago.

I can connect to your current computer remotely and try the reset that way if you want.